1. Digital Service Delivery

Our services are fully digital, including press release drafting, distribution, and publishing. Once work has begun or the content is published, the service is considered delivered and cannot be reversed, except in the limited cases described below.

2. When Refunds May Be Issued

• Duplicate charges confirmed by our payment processor (Razorpay or applicable gateway).
• Failure to deliver the promised service due to a technical or internal error on our part.
• A partner publisher fails to publish and we are unable to resolve the issue within a mutually agreed timeline.

3. When Refunds Will Not Be Issued

• User-initiated cancellations after distribution has started or content has been published.
• Change of mind or dissatisfaction with editorial outcome when content meets publisher guidelines.
• Publisher rejections due to policy violations, restricted topics, or prohibited content.

4. How to Request a Refund

1. Email us at admin@tsnewswire.com with your Order ID, date, and reason for the request.
2. We will review your request and respond within 7 business days.
3. If approved, refunds will be issued through the original payment method via Razorpay or the gateway used during purchase.

Refund Processing Time: Once approved, refunds typically take 5–7 business days to reflect in your bank or payment account, depending on your bank’s processing speed.

5. Partial Refunds & Credits

In appropriate cases, we may issue partial refunds or provide account credits. Credits can be used for future purchases and may carry expiry terms communicated at the time of issue.

6. Chargebacks & Disputes

Initiating a chargeback without contacting us first may delay your resolution. TS Newswire reserves the right to dispute unverified or fraudulent chargebacks by presenting evidence to the payment processor.

7. Contact

For refund or cancellation-related queries, please email: admin@tsnewswire.com